Conflict EQ’s weekly publication, featuring a new lens on conflict and leadership under pressure.
The Monster in the Shadows
When information is incomplete, our minds often fill in the gaps, turning ordinary interactions into imagined threats. Those assumptions can shape how we respond and even create the conflict we feared. Learning to question our interpretations and expand our perspective helps us distinguish what's actually happening from the monsters we've made up.
The Quiet Work of Recovery
The most visible signs of conflict may disappear long before a relationship fully recovers. Paying attention to the quieter signals—changes in trust, openness, effort, and willingness to engage—can reveal what is still healing and what people may need as they find their way back to fuller capacity.
Who’s the Unwelcome Visitor?
In conflict, our version of events can quickly feel like the obvious one. What changes when we stop and consider where the other person’s story might begin?
Conflict Mapping: When a Story Becomes a System
Conflict often feels like a simple story about who did what and why. Mapping creates enough distance to see the larger system—patterns, pressures, relationships, and impacts that may be shaping what is happening. Seeing more of the landscape can open up better choices about where to move next.
When Understanding Feels Like Taking Sides
Why can understanding another person’s perspective feel like betraying our own side? Drawing on his childhood in Northern Ireland and Owen Fitzpatrick’s book Inner Propaganda, Dr. Irvine Nugent explores certainty, identity, polarization, and persuasion in conflict.
Respect Starts in the Heart
A shared value doesn’t always mean a shared understanding. A youth-led project at Baltimore’s Inner Harbor found that people across the community all wanted respect—but didn’t always recognize it in the same behaviors. Their work offers a useful lens for understanding how workplace conflict takes shape.
What Are You Carrying Into Today?
Sometimes we carry yesterday’s conflict into today before a new conversation has even begun. A sunrise swim prompted me to consider what remains unresolved—and what we may be adding through the way we anticipate what happens next.
You Don't Build It in the Moment
Leaders do not build conflict capacity in the moment tension arises; they build it over time through repeated practice in the ordinary conversations and challenges they face every day.
Conflict EQ Move: Hold the Difference
When disagreement creates pressure, the instinct is often to push for quick alignment. Holding the difference slows that rush long enough to uncover the concerns, values, and risks underneath each position—creating a clearer path toward decisions that reflect the real issue rather than the fastest available resolution.