Logo featuring a magnifying glass and speech bubbles with the text: 'The Conflict EQ Lens'.

Conflict EQ’s weekly publication, featuring a new lens on conflict and leadership under pressure.

Irvine Nugent Irvine Nugent

What Are You Carrying Into Today?

Sometimes we carry yesterday’s conflict into today before a new conversation has even begun. A sunrise swim prompted me to consider what remains unresolved—and what we may be adding through the way we anticipate what happens next.

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Irvine Nugent Irvine Nugent

You Don't Build It in the Moment

Leaders do not build conflict capacity in the moment tension arises; they build it over time through repeated practice in the ordinary conversations and challenges they face every day.

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Trista Schoonmaker Trista Schoonmaker

Conflict EQ Move: Hold the Difference

When disagreement creates pressure, the instinct is often to push for quick alignment. Holding the difference slows that rush long enough to uncover the concerns, values, and risks underneath each position—creating a clearer path toward decisions that reflect the real issue rather than the fastest available resolution.

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Irvine Nugent Irvine Nugent

The Path Around It

Many conflicts become larger than necessary because we avoid small moments of tension through seemingly reasonable detours rather than addressing them directly when they first arise.

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Trista Schoonmaker Trista Schoonmaker

The Repair After the Apology

Trust rarely returns because the right words were spoken. It rebuilds through visible follow-through: the next interaction, the next decision, the next moment under pressure. Repair becomes real when repeated behavior begins to interrupt the old pattern and offer new evidence.

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Irvine Nugent Irvine Nugent

When Strength Becomes a Trap

Strong leaders don't just know their strengths—they understand how those strengths can become liabilities under pressure and develop the flexibility to adapt when the situation requires something different.

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Trista Schoonmaker Trista Schoonmaker

“But That Wasn’t My Intent!”

Apologies often fail when they protect intent instead of taking responsibility for impact. Repair requires more than explaining what we meant; it requires acknowledging what our words or actions created for someone else, staying with that impact, and choosing responsibility before self-protection.

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Irvine Nugent Irvine Nugent

The Conflict Before the Conflict

Most workplace conflicts don't begin with a dramatic event—they develop through a series of small, unaddressed moments that gradually shape assumptions, stories, and interpretations until the tension finally becomes visible.

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Trista Schoonmaker Trista Schoonmaker

When Certainty Opens Up

When we feel certain, our perspective can start to feel like reality itself. But disagreement can become an opening when we learn to hold what we see with enough steadiness and humility to let another view enter the room.

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